L&T Infotech - Delivery Partner

Role : Delivery Partner

Domain : Across Vertical (Banking, Insurance, Oil & Gas, Industrial Manufacturing, Automotive OEM)

Technology : Integrated Technology Offerings, SAP Manufacturing, JD Edward BFS, Digital Transformation (Any Domain)

Note: While applying to any aforesaid roles, please mention your location preference in order of 1 to 4 from Mumbai, Pune, Bangalore and Chennai.

Role & Responsibilities :

- Single point accountability for service delivery for large customer accounts. Collaborate with Client Partner to define strategy for the account - Service delivery, Account Plan and Growth, Digital Transformation initiatives, Employee development, Organizational Capability development

- Primary accountability for P&L for the account. Scope Definition, Solutioning, planning, execution, resourcing, setup and run project governance. Define, Implement and Monitor initiatives defined in the account plan

- Contribute to Strategic initiatives for the customer organization, Alignment with customers business imperatives. Participate in reviews with customers, Travel to customer locations as needed and maintain cordial relationships with customers

- Benchmark performance of the service delivery organization and drive continuous improvement initiatives

- Present/ publish organizational achievements and capabilities to Analyst groups for benchmarking studies and surveys

- Support Leadership development initiatives for delivery managers and project managers, inculcate high performance behaviors.

Qualification :

- Bachelor's and/or Master's degree in relevant discipline with strong academic track record

- 15+ years of experience in IT Service Industry with last 5 years in Delivery Leadership & People Management roles.

Principal Competencies :

- Entrepreneurial Mind-set Manage & own business in way that meets & exceeds set growth plan. Has global perspective in mind with ability to quickly align business & team to meet objectives. Systematically solves and hypothesizes possible customer pain points, expectations and implicit needs; demonstrates deep understanding of the impact of globalization.

Customer Delight - Convert customer into Promoter by exceeding expectations. Empathic personnel who responds positively to meet customers- & employees expectations. Drives innovation & services driven culture. Bends backwards to add value & deliver on expectations thereby delighting the customer.

Interpersonal Influence - Uses rational and emotional drives that would appeal to relevant parties with comfort in driving engagement. Drive & promote organizational culture within and outside LTI. Tailored communicator with ability to articulate his/her thoughts & view point effectively. In-depth knowhow of industry trends & best practices.

Learning Agility - Promotes open door culture for all with aim of improvement & development of team(s). Active & willing to embrace change; promotes new systems, processes, ideas & technologies to cope in an ambiguous environment. Encourage & lead the change that enhances organizational & workforce effectiveness.

Developing Self & Others - Identify, nurture and retain talent thereby inspiring & prompting organizational development. Encourage & foster people development initiatives by enabling talent recognition & growth. Build high performance team by prompting culture of trust, collaboration & ownership.

Operational Excellence - Drive maximum value by guiding Org level initiatives systematically from planning to execution stage. Inspires team to delivery results through innovative means & promote customer delight culture. Expert in Financial & Operational aspect while leading large customers.

Praise Mathew