Loyalty Program Manager

Loyalty Program Manager

Loyalty Program Manager (Only Female Candidate)

- Should have created loyalty Strategy and loyalty operations.

- Design communications for the loyalty program.

- Launching loyalty programme pan India along with Zonal team.

- Implement the plans as approved for the loyalty program - expansion in number of geographies & channel covered.

- Co-create new ideas / campaigns with team and external agencies based on emerging practices in the loyalty programs domain.

- Manage effective launch and adoption of new ideas / campaigns across the markets

- Train new joiners in the features of the loyalty program.

- Provide inputs and / or seek resolution in case of any escalations w.r.t the working, usage, or application of the loyalty program.

- Manage operations of the loyalty program through service provider as well as operations of call centre

Qualifications and Experience:

- MBA (Marketing) from Good B-School,Minimum 5-7 years of experience managing loyalty programme