Loyalty Program Manager

ROLE AND RESPONSIBILITIES:

- New Member Registration - Carpenters and Contractors Onboarding.

- Training and Participation in Onboarding Process Support and Train sales team to drive enrollments.

- Regular Market Visit Meeting, educating & continual interactions with dealers on references & leads.

- Drive Activation and Member Engagement.

- Regular Coordination with Sales team in terms of members engagement

- Enrolled members should start engagement within a quarter.

- Manage Program Collaterals

- Provide Program Kits, User manual etc. to drive activation.

- Designing and Managing of Engagement Calendar

- Execute engagement activities as per designed calendar in terms of Carpenters and Contractors meets, Reward Distribution etc.

- Program Governance.

- Build Relationship with Active Members Timely Member issue resolution for priority set of member.

- Sales Team reporting and performance check Track and assist sales team on WhatsApp group,.

- Extract, analyse and interpret data from different sources to enable data visualization and translate findings into simple actionable insights.

- Uphold data governance standards and ensure data is captured consistently and appropriately across different touch points and channels and in compliance with the GDPR regulations.

- Manage projects in order to deliver them on time and within budget.