Customer Success Manager (IIT/IIM Full time degree) About Simplia: Simplia is a US-based start-up revolutionizing the way businesses create and manage their online presence. We empower entrepreneurs and small businesses to build stunning websites with ease, leveraging cutting-edge AI technology and intuitive design tools. We're passionate about helping our customers achieve their online goals and grow their businesses. About the Role: As a Customer Success Manager (CSM) at Simplia, you'll play a pivotal role in ensuring our customers thrive online. You'll be the dedicated partner for assigned businesses, helping them build high-performing websites, achieve optimal SEO visibility, and implement effective marketing strategies. You'll collaborate with marketing and SEO teams to deliver comprehensive solutions and drive customer success. Responsibilities: - Onboard new customers: Welcome new clients, understand their business goals, and guide them through the website building process. - Website optimization: Collaborate with customers to optimize their websites for user experience, conversion, and search engine ranking. - SEO expertise: Analyze website performance, suggest SEO improvements, and work with the SEO team to implement strategies for increased organic traffic. - Marketing guidance: Partner with customers to develop and execute targeted marketing campaigns aligned with their business objectives. - Data-driven approach: Track key metrics, analyze customer data, and recommend data-backed solutions to optimize website performance and marketing strategies. - Proactive communication: Maintain regular communication with customers, address their concerns, and provide ongoing support and guidance. - Build relationships: Foster strong relationships with customers, acting as their trusted advisor and advocate within Simplia. - Identify growth opportunities: Proactively identify opportunities for customer expansion and upselling/cross-selling additional products or services. Qualifications: - Graduate from IIT/IIM is a must. - 1+ years of experience in customer success or similar role. - Strong understanding of website optimization, SEO principles, and basic marketing concepts. - Experience working with website building platforms or CMS is a plus. - Excellent communication, interpersonal, and presentation skills. - Ability to build rapport and trust with customers. - Strong analytical and problem-solving skills. - Data-driven approach with a focus on achieving measurable results. - Ability to work independently and as part of a team. - Passion for helping businesses grow and succeed. Benefits: - Competitive salary and benefits package. - Opportunity to work in a fast-paced, dynamic environment. - Make a real impact on the success of our customers and the company. - Be part of a passionate and collaborative team. Working Hours: We work with the US clients, so we have to support in the PST time-zone. It can be anything between 7PM - 6AM, 8 hours shift. Office Location - WFH

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Lotus Interworks - Customer Success Manager - IIT/IIM 

Lotus Interworks - Customer Success Manager - IIT/IIM  ,Job Description for Lotus Interworks - Customer Success Manager - IIT/IIM  in Lotus Interworks Inc in  Any Location Others for (1-5) years of experience. Apply Now!

Job Description for Lotus Interworks - Customer Success Manager - IIT/IIM  in Lotus Interworks Inc in  Any Location Others for (1-5) years of experience. Apply Now!