Loop - Merchant Success Manager

KRA's:

- Engage with existing merchants and help them drive maximum value of product.

- Directly responsible for retention, product adoption, NPS and subscriber growth for merchants.

- Responsible for new brand logo acquisitions via referrals and outbound.

- Be a product evangelist in DTC communities and webinars.

- We would encourage MSMs to write product case studies and work closely with the product team to improve the product.

Ideal profile:

- Have worked in merchant facing roles for at-least 3 years and a total of ~5 years of experience.

- Good problem solving skills and articulation. Background in marketing would be preferred.

- Have owned either product adoption or revenue numbers in previous roles.

- Strong action bias and high focus on execution.

- Comfortable with Excel and knowledge of SQL / R would be preferable.