LogixHealth - Assistant General Manager - Learning & Development - RCM US Healthcare

Job Responsibilities:

Learning and Development:

- Creating and implementing effective L&D strategies that enhance employee skills and knowledge

- This includes assessing training needs, designing training programs, utilizing various learning platforms, and measuring the impact of these programs on employee performance and organizational productivity

- He/she should work with external training vendors to facilitate training in line with organizational development requirements

- Program management of organizational initiatives across departments

- He/she is responsible for monitoring the progress of projects, to ensure scope and schedule is met

- Process Re-engineering and Continuous Improvement

- Should be skilled in analyzing existing processes and identifying areas for improvement and implementing solutions

- This involves implementing continuous improvement as well as process re-engineering initiatives to streamline operations, reduce costs, and enhance efficiency

Risk Management:

- The ability to analyze and identify and work with stakeholders to mitigate risks that affects departmental or RCM Operations' outcomes

Leadership and Management Skills:

- Proven track record of successfully leading teams, managing operations, and fostering a positive work environment

- Should be adept at managing stakeholders for the initiatives and projects

- This includes setting clear goals, providing direction, and motivating employees to achieve organizational objectives

Key Deliverables:

- End to End Plan, Track and report project progress for the assigned projects

- Coordinate with the respective stakeholders (HoDs and Sr. Managers) to ensure that project activities are being progressed on time

- Apply project management practices and standards for the projects as well as processes

- Overall monitoring the progress of projects, to ensure scope and schedule is met

Relevant Years of Experience (Must Have):

- 12 to 15 years of progressively responsible management experience with at least the last 4+ years of experience in managing teams in a Senior Managerial role

- At least 3+ years of experience in a BPO or ITES industry

- At least 2+ years of experience in Project Management

- Good verbal and written communication skills

Relevant Years of Experience (Nice to Have)

Domain: U.S. Healthcare RCM is a requirement

- At 2+ years experience with methodologies such as Lean Six Sigma or other process improvement frameworks,

- At least 2+ years of driving learning initiatives in their respective teams/department