Livspace - Team Lead - Presales

Livspace is a highly innovative, personalized home design and decor marketplace for homeowners.

With Livspace, customers can discover thousands of interior designs for all types of rooms, personalize the design - by color, material, style - to their liking, and get the exact look for their homes in a matter of weeks.

Responsibilities:

- Be responsible for meeting and exceeding the city-level targets along with your own OKRs.

- Be responsible for continuously developing a team of agents into fantastic relationship executives.

- Be responsible to ensure that key productivity metrics like dialed calls, MQLs of each team member is achieved.

- Be responsible to assess the leads pipeline of each city you are responsible for and prioritize call tasks accordingly, ultimately ensuring that the active leads bucket is fully utilized.

- Be responsible for leading and closely tracking experiments / pilots, if any, that are run time to time.

- Take responsibility for real-time call queue management in order to ensure hygiene of input metrics.

- Be responsible for schedule adherence of each & every individual within the team.