Livspace - Lead - Post Sales

Job Description:

- As a 'Lead-Post Sales' you would be responsible for handling the customer complaints, reconciling to the best possible extent in the interests of the client as per Livspace warranty policy towards delivering exceptional customer experience.

- To achieve the overall business goal of being the top gadget brand with an array of amazing products and world-class service.

- We are looking for a fun and committed individual who understands Modular, Custom & Service to the core to enhance client satisfaction and trust with Livspace.

- You should understand the gravity of the role and how to solve a problem.

- Have patience, love to take challenges in terms of client queries and resolve to the best of your effort.

- In-depth knowledge and technical hold over the Interior Products (Modular, Custom & services)

- Sound knowledge to analyze the root cause of the issue and to provide a solution.

- Knowledge about the installation process of Modular, Civil and Custom work.

- Well versed with the Hardware, materials specification and technical details.

- Strong verbal articulation, presentation and written communication skills.

- Good listener with active problem-solving skills

- Good interpersonal and analytical skills

- Flexible with work timings/ schedule and availability.

Job Requirement:

- Qualification : Graduation/Post Graduation

- Minimum Experience : 3+ years

- Work continuously to improvise the quality of after-sales services and to ensure customer satisfaction in all circumstances.

- Answering calls and emails to update customers about their queries.

- Assisting clients with every possible support being the only POC for all the queries related to the product, services, and warranty.

- Able to make decisions and organize solutions independently.

- Strong organizational capability.

- Working with different departments to ensure the issue resolution in the stipulated time period.

- Keeping records of customer queries, updates, complaints, comments and inquiries.

- Follow up to ensure that appropriate action has been taken on customer requests and complaints.

- Feedback calls to customer.

- Understands the gravity of the role.