Livspace - City General Manager - IIM/ISB/IIT

Livspace is a highly innovative, personalized home design and decor marketplace for homeowners. With Livspace, customers can discover thousands of interior designs for all types of rooms, personalize the design - by color, material, style - to their liking, and get the exact look for their homes in a matter of weeks.

Our founding team combines world class talent and entrepreneurial experience gathered at companies like Google, Microsoft, Yahoo, Amazon, Flipkart, Adobe, Myntra, and Space Matrix. We are well-funded; our investors include top venture firms like Helion, Bessemer, and Jungle. We are a design and technology-first team and employ a combination of data science, algorithms, and industrial design to create unique experiences for homeowners and scale the job of interior designers.

This Sales operation team members are highly metrics driven and takes an aggressive approach to problem solving and decision making. If fast paced startup environments and complete ownership of business deliverables excites you, you'll be at home.

Location : Bangalore

Job Type : Full-time

Experience : 5+Yrs

As City Head you will :

- Take complete ownership of business critical initiatives - product launches, internal process improvements, category expansion, etc.

- Contribute actively to business decisions through both qualitative inputs and in-depth quantitative analysis

- Have a strong understanding of both the design req. And customer experience required to maximize business.

- Leading, motivate, and manage young and ambitious city team (cohort City GM, Managers, community managers, IDs, PMs, etc on a day to day basis. in running the India's no. 1 online home design company while constantly raising standards.

- Be the voice of Livspace in the territory and ensure the Livspace execution to perfect standards.

- Be the voice of the city and customer inside Livspace so that constant feedback is coming in and which helps Livspace improve continuously

- Own the P & L of a city and manage the critical growth and performance metrics of both the business and people.

- Continually improve the customer experience through greater availability, decreased delivery times, and minimized costs

- Conduct deep research on the city. Know everything about the customer, the competition, city logistics, regulations, and the market opportunity.

- Make sure the market is growing, and do whatever it takes to make it better with every week.

- Strategizing and executing projects aligned with the company vision and setting timelines to reach those goals.

- Create and plan the short and long term strategy for the city and take charge of executing it on the ground.

What you need to know/Have :

- Strong leadership: Hire, retain, motivate, and look after a diverse team of business managers, interior designers, project managers, etc.

- CEO of the city territory. Classic combination of EQ + IQ. Creativity meets problem solving. Vision + intellect + judgment + presence.

- Objective setting: Translate the city objectives cogently for the cohorts and manage to SLA performance (revenue, cost, discounts, etc.)

- Tracking and training: Invest 10% of team time in training and actively coach the team on the job. Track strong and weak performance and course correct. Reward appropriately.

- Customer empathy: appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner. Be the voice of the customer within Livspace functions (category, product, customer service, ops, etc.)

- Business acumen and problem solving: Monitor and troubleshoot customer situations, answer questions about the industry and Livspace confidently, understand the industry and competition, handle objections, and without appearing rushed and ensure business objective is met

- Be the Livspace leader in the representative city. Be hungry, humble, and lean.

Who you are :

- You earned B.Tech or equivalent degree from a tier 1 college (IIT or equivalent top bachelor degree, Or comparable degree in arch/design, MBA from IIM/ISB preferred)

- Typically spent 5-7 years in an operating leadership role managing a revenue generating team or teams in either a startup with an experiential product (cabs, eCommerce, furniture, home service, etc.) or selling design products/services through a bunch of designers.

- Strong understanding of PnL for a region, city, etc. Been in a quote-bearing role. Hustler.

- You have a structured thought process and strong analytical ability.

- You have the ability to thrive in a fast-paced startup environment.

- People management skills (direct team reporting in past roles a must)

- Strongly proficient in Internet, eCommerce tech world.

- Interior design, service industry experience is a clear bonus.