Livspace - Business Manager - Design & Operations

- As a Business Manager - Design and Operations, you will play a key role in supporting franchise owners and their teams by managing sales, design processes, and operational communication.

- Your goal is to drive efficiency, ensure quality, and enhance customer satisfaction while managing multiple projects and teams across multiple stores.

Roles and Responsibilities:

- Sales and Funnel Management: Assist franchise partners in optimizing sales funnels to achieve higher conversion rates.

- Project Management: Oversee the design of 12-15 projects monthly, ensuring timely and quality delivery.

- Team Leadership: Manage the work output of partners and teams across five stores.

- Talent Acquisition: Support partners in hiring Interior Designers by conducting technical interviews.

- Training and Development: Train designers to deliver consistent sales and design performance.

- Customer Relationship Management: Enhance the customer experience and maintain strong client relationships.

- Market Feedback Collaboration: Work with category and cross-functional teams to gather and act on market insights.

- Performance Management: Guide the design and site delivery teams, ensuring efficient project completion and high performance.

- Vendor and Partner Coordination: Oversee vendor and business partner collaboration for seamless project execution.

Skills and Qualifications Required:

Educational Background:

- Degree in Architecture or Interior Design.

- Business Mangement

- Post-graduate qualification in Project Management or Construction Management, Business management preferably from a Tier I institute.

Experience:

- Minimum 5 years in the building construction industry.

- Familiarity with trades and subcontractors relevant to interior fit-outs.

Technical Expertise:

- Proficient in adopting digital tools and technology for project management.

Personal Attributes:

- Ability to work independently in a fast-paced environment.

- Strong organizational skills with a focus on quality and customer satisfaction.

- Excellent under pressure and capable of managing multiple priorities effectively