Livspace - Associate Director - Retail Design & Execution

About Us:

- Livspace is Asia's largest and fastest-growing omnichannel home interiors and renovation platform.

- Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners-from design to managed last mile fulfillment for all rooms in a home.

- The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted, and predictable experience.

- The company launched operations in Bengaluru, India in 2015.

- Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors.

- This has resulted in an e-commercelike trusted and predictable experience for the homeowners.

- Livspace boasts of a community of 50000+ satisfied customers and over 2000 interior designers.

- The company is already the largest employer of interior designers in the country.

- Livspace currently serves Singapore, Malaysia, Saudi Arabia as well as 30 metro and non-metro areas in India including Bengaluru, Chennai, Delhi, Noida, Gurgaon, Mumbai, Thane, Pune, Hyderabad, Kolkata, Ahmedabad, Kochi, Jaipur, Lucknow, Indore, Surat, Coimbatore, Mysore, Mangalore, Vizag, Vijayawada.

- Livspace has showcased phenomenal growth since its launch, having delivered over 125,000 rooms and selling over 7.5 million SKUs through its platform.

- The company also delivered 50,000 homes across all our serviceable locations.

- The founders Anuj Srivastava and Ramakant Sharma are former Google and Myntra executives respectively, who are seasoned entrepreneurs and successful angel investors.

- Livspace's leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world.

- Livspace has raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Group- s Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT.

For more information, please visit: https://www.livspace.com/

- Looking for Head Marketing Automation & Retention Marketing who will own marketing technology stack and work closely with marketing, sales, product and data teams to plan and deliver ideas that drive customer acquisition, solution adoption and customer retention.

- With a strong understanding of best practices of marketing automation tools and communication channels, you will help improve conversions at every stage of customer funnel via lead nurturing after finding gaps on analysing data.

Position Overview:

- Livspace seeks an accomplished Associate Director to lead our Retail Design & Execution initiatives.

- This pivotal role requires a synthesis of creative vision and operational acumen to elevate Livspace's retail presence and enhance customer experience across all locations.

- The ideal candidate will possess expertise in both design conceptualization and strategic implementation, driving innovation in our retail vertical.

Core Responsibilities:

- Formulate and refine comprehensive design strategies for Livspace's retail spaces, ensuring brand consistency while accommodating local market nuances.

- Innovate store layouts and customer journey mapping to optimize product and service showcase.

- Synergize with marketing initiatives to seamlessly integrate brand campaigns within the retail environment.

- Oversee end-to-end execution of retail design projects, from conceptualization to implementation.

- Manage store fitouts, ensuring adherence to timelines, design specifications, quality benchmarks and cost.

- Develop and implement robust Standard Operating Procedures (SOPs) that harmonize aesthetic considerations with operational efficiency.

- Establish and monitor Key Performance Indicators (KPIs) for design efficacy and operational efficiency of the team.

- Provide leadership and mentorship to a team of designers and Program managers, fostering a culture of innovation and excellence.

- Facilitate seamless collaboration with cross-functional teams, including Retail Planning, Sales, Category, Procurement, Finance and Marketing, to align retail strategies with overarching business objectives.

- Maintain a comprehensive understanding of global retail design trends and evolving consumer behaviors.

- Adapt store concepts to resonate with local market preferences while maintaining brand integrity.

- Spearhead the proposal and testing of innovative design elements and operational processes to continuously elevate the customer experience.

Qualifications and Competencies:

- Bachelor's degree in Interior Design, Architecture, or related field; MBA/ M.Arch or equivalent advanced degree preferred.

- Minimum 10 years of progressive experience in retail design and operations, with at least 5 years in a senior leadership capacity.

- Demonstrable track record of successful retail store design and launch initiatives.

- Advanced proficiency in design software (e.g., AutoCAD, SketchUp, Adobe Creative Suite) and project management tools.

- Strong analytical capabilities with the ability to translate data insights into actionable strategies.

- Excellent project management skills, capable of steering multiple complex projects concurrently.

- Exceptional leadership acumen with the ability to inspire and guide cross-functional teams.

- Superior communication and presentation skills, adept at articulating complex design concepts to diverse stakeholders.

- Proven ability to operate effectively in a dynamic, high-pressure retail environment.