LimeTray - Account Manager

Role Brief:

We strongly believe in our people and they consistently surprise and motivate us to grow. It is our people who drive this incredible growth. If you are excited about solving problems, managing critical client accounts which have higher degree of complexity in terms of client servicing and have in-depth understanding of the sales ecosystem, then we are looking for you!

An Account Manager at LimeTray is responsible for handling a portfolio of clients and is measured on his/her ability to grow clients' & company's business. This role would require the Account Manager to collaborate with other teams within the company such as Operations, Product and Customer Support to offer seamless services to clients.

Responsibilities:

- As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned

- Influence key performance metrics of the portfolio- Orders, Churn, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score)

- Use consultative approach to help clients grow their business using LimeTray products & services

- Ensure timely renewals of products & services

- Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products

- Collaborate with Central Teams to ensure top-notch service & support

- Give market insights/feedback of the product to the Tech team to enhance the product offerings

- Generate referral leads from your existing portfolio of clients

- It is a field intensive role where you will help the restaurants to market, engage and connect with the customers in a better manner through LimeTray offering

Desired Skill Set:

- Selling expertise & customer-oriented mindset

- Good at objection handling & EQ

- Ability to derive insights from data

- Target Oriented

- Good at time management and is adaptive

- 1 to 3 years of experience into client relationship building and sales