LifeWall - Manager - Operations

1. Customer Success Management :

- Ensure customer satisfaction throughout the project life cycle

- Manage the CSM team, handle escalations, and resolve issues promptly

- Develop and enhance processes, training, and reviews of the team to maximize customer delight.

- Collect customer reviews and feedback during and at the handover of the project

2. Operations :

- Ensure that the company has enough turnkey partners to execute projects seamlessly

- Ensure that the company has enough bandwidth to handle projects as per set standards and targets.

- Understand the processes of the company's different departments broadly to plan expansion requirements in terms of people, partners/vendors, and other resources

- Analyze the efficiency of individuals and teams, structure teams and departments, and handle any legal issues related to the team or vendors.

- Ensure that the company has sufficient agencies to cater to business needs.

3. Partner Management :

- Source and shortlist vendors related to the design and construction industry

- Onboard vendors on our software as per the process after shortlisting

- Maintain good relations with vendors and analyze their service and work performance from time to time.