Level AI - Senior Product Manager - Artificial Intelligence Initiatives

About:

- Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California.

- Level AI revolutionizes customer engagement by transforming contact centers into strategic assets.

- Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions.

- By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth.

- Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

- You will collaborate directly with professionals who have contributed to major technology companies worldwide, including Amazon, Facebook, and Google.

- This is an exceptional opportunity to immerse yourself in the AI Tech domain, contributing to critical feature launches, customer engagement, and growth initiatives.

Responsibilities :

- Identify, analyze, and prioritize new features based on business and customer impact through data analysis, cost-benefit analysis, and customer research.

- Drive product execution and implementation by coordinating with cross-functional teams to manage product milestones, budget, and timeline, prioritizing roadmap scope based on key deliverables.

- Execute product planning and development, including defining customer goals and business requirements for product release, ensuring implementation aligns with product goals and requirements, and owning product positioning.

- Drive product launches to meet release goals, ensuring cross-functional teams are aligned, prepared, and have plans in place to execute and monitor outcomes.

- Build a go-to-market strategy for new product/feature launches to deliver results that align with customer and business goals in operational launch plans.

- Gain a thorough understanding of customer experience, identify and fill product gaps, and generate new ideas to grow product adoption, improve customer experience, and drive growth.

- Oversee the product lifecycle, including ideation, prototyping, customer research, design, launch, iteration, and end-of-life decisions.

- Collaborate with engineering to continuously improve software delivery best practices, including helping the team make tradeoffs based on customer requirements and QA/testing of the product.

- Critically assess emerging technologies, analyze technology constraints and requirements, perform risk assessment, and build risk mitigation strategies.

Requirements :

- Bachelor's degree in computer science, mathematics, systems engineering, MIS, or a related field; preferably an MBA from an esteemed university.

- At least 5 years of experience in product management, with at least 2 years in building AI products.

- Experience in defining, developing and managing new products in a fast-paced environment is a plus.

- Strong detail orientation, organizational skills, and project management skills.

- Familiarity with Contact Center or Video Content platforms, or both, is a plus.

- Compensation will be competitive and commensurate with qualifications.

- We offer standard startup perks and are open to remote work arrangements.

- Compensation will be competitive and reflect the applicant's level of qualification for the role.

- We offer standard perks of a startup and are open to remote work.