Level AI - Customer Success Manager

- Level AI is a Series B funded Mountain View, CA-based startup innovating in the Voice AI space.

- We are backed by top VCs, technologists from Silicon Valley, and industry experts.

- We are on a mission to revolutionize the customer sales experience for businesses.

- We are innovating in speech AI, NLP/NLU, and information retrieval systems to bring customers and businesses closer to one another.

- As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications.

- You will directly work with people who've worked at Amazon, Facebook, Google, and other technology companies in the world.

- With Level AI, you will get to have fun, learn new things, and grow along with us.

Key Responsibilities:

- Maintain ownership of a portfolio of existing customers and develop relationships and key understanding of the customers' business and usage of Level AI and help ensure the customer is getting value from the product.

- Driving process change and product adoption through change management, training and enablement, project management, and executive relationships.

- Monitoring customer health across the customer journey and taking data-driven actions to influence the right behavior.

- Conducting Quarterly Business Reviews at an executive level to demonstrate the qualitative and quantitative value.

- Championing and owning customer retention and partnering with sales on upsells.

- Advocating for customer needs and educate them on adopting new features as we continue to enhance the product.

- Confidently working in an ambiguous environment, collaborating internally and externally to solve pain points for your customer.

- Function as the customer advocate and provide internal feedback on how we can better serve our enterprise customers.

- Be an expert in Level AI product.

Qualifications:

- 5+ years of experience in an enterprise environment with Customer Success, Sales, Support/Service or customer-facing roles.

- Ability to work Eastern Standard Timezone (EST) or Pacific Timezone (PST).

- Eager to learn, try new things, and take calculated risks.

- Data-driven, process-oriented individual who can point to ways you've upleveled the product/process and people in your professional experience past.

- Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.

- Compensation: We offer market-competitive compensation, based on the skill set and aptitude of the candidate.