Lentra - Manager - Client Success - IIM/ISB/FMS/MDI

Client Success Manager

Key Responsibilities would be:

- Manage the relationship with CXO level at client side

- Act as a consultant and efficiently and amicably negotiate the timeline and scope with clients

- Manage relationship at various levels at client-side and ensure the business growth of Lentra by cross-selling its products

- Effectively work with various delivery teams and track the adherence of committed timelines

- Ensuring Customer satisfaction and handling client communication including weekly status calls.

- Project estimation and handling pre-sales call when required

Desired Skills:

- Excellent client management skills (10+ years of experience in client interfacing role a minimum of 5+ years experience in managing client)

- Preferred to have programming background in any open-source language (e.g. Java, or . Net) and should still be well aware of key concepts

- Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.

- Experience in managing change requests and prioritization in a fast-changing environment.

- Excellent understanding of process management, improvement practices, change management process, operation services.

- Experience managing multiple clients

- Good communication and negotiation skills.

- Excellent articulation skills and should be master of proactive communication

- Should act as an efficient bridge between the client and the delivery team

- Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation

- Candidates from premier institutes are preferred.