Primary Objective : Responsible for leading the implementation of various customer experience improvement programs, ensuring project execution at ground level and acting as the Program Management Office (PMO) for tracking/monitoring progress and solving for bottlenecks and delays. Report findings and progress directly to the head of Customer Experience Roles and Responsibilities : - Recommend and prioritize initiatives that address the most relevant levers of promotion and detraction amongst customers (both for functions as well as the regions) - Identify a seamless plan of execution with OKRs, milestones, owners, timelines and risks/ contingencies - Track progress of initiatives &amp; act as PMO to flag/ address roadblocks - Present progress of initiatives and improvements in relevant internal forums and committees - Codify and coordinate the exchange of best practices across BUs / geos KPIs : - Achievement of business metric targets of each initiative including, but not limited to, NPS improvement - Timely scale up of initiatives - Progress and improvements updates - Initiatives dashboards/reports Skills, qualifications and experience : - Required Management degree from a premier B-school in India or abroad - 5-12 years of experience in program management, customer experience and/or consulting or similar stints in fast-growing startups - Strong program management skills and organizational skills essential to manage several projects - Passionate about delivering a superior customer experience - Ability to manage multiple stakeholders of the business and drive alignment - Structured communication and persuasion skills required to move departments and people to action

Bangalore

Lenovo - Manager - Customer Experience - Contractual Role 

Lenovo - Manager - Customer Experience - Contractual Role  ,Job Description for Lenovo - Manager - Customer Experience - Contractual Role  in Lenovo in  Bangalore for (5-12) years of experience. Apply Now!

Job Description for Lenovo - Manager - Customer Experience - Contractual Role  in Lenovo in  Bangalore for (5-12) years of experience. Apply Now!