LenDenClub - Head - Digital Lending - D2C Loans

About LenDenClub:

LenDenClub is India's largest Peer-to-Peer (P2P) Lending platform, owned and operated by Innofin Solutions Pvt.Ltd., an RBI-registered (NBFC-P2P). It provides an opportunity to lenders looking for high interest rates by connecting them with creditworthy borrowers looking for short-term loans. LenDenClub has become a go-to platform to earn returns, lenders have historically earned an XIRR 11.28% p.a. The platform has an active user base of over 2 Cr+ users and loan disbursal of over - 15,000 crores.

Innfofin also owns InstaMoney, one of India's leading D2C short term personal loan apps with over 30M downloads and annual growth rate of multiple X.

Why work at LenDenClub?

At LenDenClub, we take pride in being the first Peer-to-Peer lending platform to offer ESOP liquidity, and this achievement has allowed us to set a new benchmark. The progressive approach towards employee benefits has been acknowledged and appreciated and as a result, LenDenClub has been certified as a Great Place to Work successively for three years by the Great Place to Work Institute.

As a LenDenite, you will be a part of an enthusiastic and passionate group of individuals who own and love what they do. At LenDenClub, we believe in creating leaders, and you will get to work with complete freedom to chase your ultimate career goal without any inhibitions. We remain committed to continuing our journey of innovation and fostering a positive work environment for our team.

Role Overview:

- The Head for InstaMoney , our Digital Lending app, will oversee the strategic direction, development, and execution of the digital lending portfolio.

- This role requires leadership in driving innovation and efficiency in the digital lending process, ensuring a seamless customer journey, regulatory compliance, and business growth through online loan products.

- S/he will work closely with cross-functional teams, including product development, marketing, credit risk, operations, technology, and customer service, to enhance the customer experience and scale D2C lending operations.

- The ideal candidate will combine expertise in digital lending, app ecosystem integration, and user-centric design, and will be instrumental in delivering a seamless, innovative experience for customers seeking access to credit and financial services through the app.

Key Responsibilities:

1) Strategy Development & Execution:

- Lead the development and implementation of the digital lending strategy for D2C loan products, ensuring alignment with overall business goals.

- Identify and analyze market trends, customer needs, and competitor offerings to refine the lending product suite.

- Drive product innovation and create new digital lending offerings and cross sell opportunities that meet consumer demands while ensuring profitability and sustainability.

2) Team Leadership:

- Manage and grow a high-performing team to oversee the execution of digital lending initiatives.

- Foster a culture of collaboration, innovation, and continuous improvement within the team.

- Provide guidance and mentorship to team members and ensure that key performance indicators (KPIs) are met.

3) Customer Experience:

- Oversee the end-to-end customer journey, ensuring a smooth, intuitive, and personalized experience.

- Continuously improve digital touchpoints to optimize conversion, reduce friction, and increase customer satisfaction.

- Implement customer feedback loops and data analytics to measure satisfaction and identify areas for improvement

4) Technology and Product Development:

- Collaborate with the technology team to develop and enhance the digital lending platform.

- Stay ahead of emerging technologies, ensuring the platform is agile and responsive to market demands.

5) Regulatory Compliance & Risk Management:

- Work with compliance and risk to ensure compliance with relevant financial regulations, data privacy laws, and lending standards.

- Collaborate with legal and compliance teams to ensure that all products and processes comply with DLG.

6) Partnerships and Stakeholder Management:

- Manage relationships with key stakeholders, including internal departments and third-party service providers.

- Negotiate and maintain strategic partnerships to enhance product offerings and expand market reach, as required

7) Performance Analysis & Reporting:

- Track the performance of digital lending and cross sell initiatives, using analytics and key performance indicators to measure success.

- Prepare and present regular reports on the digital lending portfolio's progress, revenue, and growth metrics to executive leadership.

8) Business Revenue and Growth:

- Ensure Revenue and Profitability targets are met.

- Identify new opportunities to scale digital lending operations

- Leverage marketing strategies to increase brand visibility, drive loan applications, and enhance customer acquisition.

Qualifications:

- Bachelor's degree in Business, Finance or a related field; MBA or equivalent advanced degree preferred.

- 10+ years of experience in digital lending, fintech, or related industries, with at least 5 years in a leadership role.

- Strong understanding of the D2C lending market, digital technologies, and evolving consumer expectations.

- Proven track record in launching and scaling digital lending products successfully.

- Excellent leadership and people management skills with the ability to motivate and develop teams.

- Deep knowledge of regulatory frameworks, compliance, and risk management in digital lending.

- Exceptional communication, analytical, and problem-solving skills.

- Ability to collaborate effectively with cross-functional teams and stakeholders.

- Strong data-driven approach, with experience in leveraging analytics to drive decision-making and continuous improvement

Preferred Skills:

- Expertise in customer experience optimization.

- Knowledge of digital marketing and growth hacking strategies.

- Experience with mobile apps.

- Familiarity with CRM or MMP tools.

Work Environment:

- Dynamic, fast-paced, and collaborative.

- Opportunity to work at the forefront of digital transformation in the financial services industry.

- Proven track record in launching and scaling digital first products successfully.

- Excellent leadership and people management skills with the ability to motivate and develop teams.

- Knowledge of regulatory frameworks, compliance, and risk management in digital lending.

- Exceptional communication, analytical, and problem-solving skills.

- Ability to collaborate effectively with cross-functional teams and stakeholders.

- Strong data-driven approach, with experience in leveraging analytics to drive decision-making and continuous improvement.

Preferred Skills:

- Expertise in customer experience optimization.

- Knowledge of digital marketing and growth hacking strategies.

Work Environment:

- Dynamic, fast-paced, and collaborative.

- Opportunity to work at the forefront of digital transformation in the financial services industry.