Leena AI - Manager - Customer Success

- We are looking for Customer Success Professionals to play a critical role in building relationships with significant clients. Our ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase revenue.

- As a Strategic account manager, you will represent our company and interact with major clients. So, if you have excellent communication skills with a customer service attitude, we would like to meet you. Ultimately, you should be responsible for achieving sales quota and strategic account targets.

Responsibilities:

- Manage and grow customer's lifetime revenue potential by creating a shared vision and roadmap for success

- Provide customers with success blueprints, service plans and business roadmaps that outline their critical success factors, metrics for success, potential issues, as well as provide recommendations.

- Define and optimize the customer lifecycle, map the customer journey, develop listening points in the journey and create standardized interventions for each point in journey.

- Communicate with major clients on a regular basis and respond to specific queries

- Meld Customer Support activity into a coherent customer success organization with the singular focus of delivering the very best customer experience.

- Drive adoption and usage of products and features across multiple business units, teams, and markets.

- Developing efficient and effective management plans for clients including QBRs, renewals and up-sells.

Requirements:

- Proven work experience as a Strategic account manager or Key account manager

- 2-3 Yrs solid CSM experience in B2B environment.

- Open to working in US Time Zone

- Should have Excellent comm Skills

- Should be fluent in Spanish

- Have experience building account plans for growth and be able to create shared vision with customers

- Hands-on experience with CRM software and Account management systems

- Excellent communication and interpersonal skills with an aptitude for building strong client relationships

- Strong negotiation skills with a problem-solving attitude

- Flexible, startup mindset with proven success in fast-paced work environments

Benefits:

- Flexible work hours.

- Hybrid setup

Location : Gurgaon/Bangalore

- Performance Bonus

- Health Insurance