Learning Partner - Retail Finance - NBFC

Reporting to Head Functional Training

Direct Reports - 3

Job Purpose:

Design and deliver a coherent functional learning architecture for the Retail Finance LOBs of ABFL, which comprise of Unsecured Lending, Mortgages, Digital, and any other businesses which may subsequently be started under the Retail Finance segment.

The goal of the learning architecture will be to ensure employees across vintage buckets and performance buckets are equipped and enabled to deliver performance in line with organizational expectations.

Key Challenges:

- Creation of training design that has direct impact on business productivity and profitability

- Geographically distributed and below-threshold employee populations in spoke locations

- Building scale through partnering with regional leaders for training delivery and behavior monitoring

- Managing cost and budgets in a way to help business maximize profits, ensuring ROI

- Influence without authority to create a learning culture and drive business impact

Principal Accountabilities:

A) Training Need Identification and Creation of Training Design:

1. Conduct effective Training Need Analysis through Function Head and Regional/Zonal leadership interaction as well as leveraging central TNI toolkit

2. Translate the needs into training needs to create a training design

3. Obtain a buy-in for the learning design from all relevant stakeholders with support from Head-Functional Training

4. Propose and agree on specific business impact metrics for all training interventions

5. Incorporate frontline feedback (as received from the ZTMs) into the training design

B) Training delivery and execution of post-program follow up / support activities

1. Work with the Content and Technology team to create the training content for the defined interventions/learning journeys

2. Calendarize the entire Retail Finance employee learning journey, overlaid by targeted interventions

3. Ensure effective training delivery through the ZTMs by ensuring each ZTM has a calendar specific to the zone and adheres to the same

4. Building capability of the ZTMs through periodic Train-The-Trainer programs and other interactions

5. Closely monitoring the feedback, reviews and senior stakeholder (regional/zonal/national) views on the execution quality delivered by the ZTMs and the effectiveness of the intervention as designed

6. Make changes based on the above to the design and/or delivery elements as applicable to ensure positive impact on the business deliverable

7. Work with the ZTMs to ensure effective implementation and execution of the post-training OJT/followup activities to ensure sustainable business impact

8. Leverage learning technologies and ABG ecosystem to build scale at minimal incremental cost

9. Explore and implement tie ups with vendors, external partners and certification institutes

10. Collaborate extensively with the HRBP team to drive overall HR strategic objectives and employee engagement

C) MIS and Dashboarding

1. Create and publish periodic dashboards and ensure reviews are conducted along with the Business Head/Functional Head/senior leadership of business and HR

2. Proactively share training calendars, major initiatives and key results with the larger HR team including HRBP and BCOEs for their views and inputs

D) Collaborating with Function Heads and business stakeholders to drive impact metrics

1. Drive awareness of Functional Training initiatives and their connectivity to business needs

2. Set up systems to regularly obtain relevant business data points and present the analysis to HR and business teams

3. Use the senior leadership and product teams push to ensure on-field implementation of training design

4. Maintain a continuous feedback loop to keep refining the training design and update the HRBP team on their support wherever required

E) Training Effectiveness and Productivity.Ensure every training activity leads to traction on the defined business impact metrics

2. Continuously track the productivity metrics for the cohort which has participated in the training intervention

3. Ensure design, delivery and followup of training design come together to drive the business objectives

F) Process Execution Excellence, Stakeholder &

Vendor Management

1. Maintain high quality of execution excellence in all training activities

2. Ensure accurate measurement of all variables including budget vs spending, utilization of resources, e-learning and mobile app adoption, learning index and KMS utilization

3. Actively leverage technology to scale up learning culture across the Retail Finance organization

4. Implement consistent and replicable practices to improve training delivery

5. Support the Head-Functional Training to conduct TTT programs for business managers as well as for the training team

6. Maintain accuracy and integrity in vendor management with spirited negotiation to control costs and improve leverage

7. Support the Head-Functional Training to challenge business constructively on sales organization structures and productivity development approaches

8. Ensure periodic meets with key vendors and peers in the industry and undertake competitive benchmarking of functional training and development practices

9. Seek feedback actively from business stakeholders to enhance process efficiencies and business know-how

Job Purpose of Direct Reports

To assist the Learning Partner in designing and executing a robust learning design for ABFLs Retail Finance LOBs viz. Mortgages, Retail Lending (PL/BL/STSL/STUL) and Digital Lending across the assigned Zone (North/West/South/East), and executing high-impact delivery of learning calendar and post-training followup activities to ensure enablement of business productivity through high involvement with business teams.