Learning & Development Consultant - Short Term Disability Claim - BFS

About the client:

- Company Name: CONFIDNETIAL

- Industries: FMCG / Foods / Beverage, Beauty & Personal Care

- Company Type: Forbes Global 2000

- Funding Stage: Other

- Headquarter Location: Bangalore

- Nature of Offering: Product & Services

- Founding Year: 1980

- No of Employees: 10000+

Learning & Development Consultant (Short Term Disability)

The opportunity

As a Learning & Development (L&D) Consultant, you will play a key role in talent development by enhancing employee knowledge, skillset, and ability to deliver consistent results for our clients. You will partner with Group Claims to design and facilitate training, provide coaching, maintain processes documentation, and support our continuous improvement culture. Our Group Claims organization focuses on Disability, Absence, Life and Life Waiver of Premium insurance products. This role will primarily focus on training Short Term Disability (STD) Claim staff.

How you will contribute

- Lead the Group Claims organization to continuously learn, build, and grow professionally.

- Build new and improve existing L&D programs and ensure they are scalable and address the learning needs of employees and leaders.

- Facilitate programs effectively for various audiences - both virtually or in-person.

- Design and develop self-paced learning opportunities thru a variety of mediums including e-learning, job aids or other performance support tools.

- Develop metrics and means to track the effectiveness and efficiency of L&D programs.

- Assess employee progress and conduct feedback through coaching sessions.

- Act as a role model to new and existing employees through your positive and client-focused attitude.

- Recognize and act on opportunities for continuous improvement and process excellence.

What you will bring with you

- Your passion for people, collaboration, and building relationships!

- Dynamic facilitation skills to both virtual and in person, small and large groups.

- Practice in providing feedback and coaching others, as well as receptive to receiving it.

- Your ability to influence across various audiences, manage multiple tasks, and prioritize effectively.

- Strong analytical, problem solving and research skills; able to solve problems that don't have clear solutions/outcomes.

- Skilled with communicating clearly, confidently and demonstrating professional candor when discussing business issues.

- Ability to influence and support change management in a fast-paced and multi-faceted environment.

- Claims Role experience and skills with knowledge of Short Term Disability (STD) claim management practices.

- Familiarity with instructional design and adult learning principles, a plus.