Leadership Role - Transitions - BPO

In this role, Transition leader will require to be multifaceted and be able to skillfully manage all successfully -

- The Transition Leader would be required to drive client-focused and contextually aligned conversations to build strong relationships with Client teams, and thereby bring about valuable business & project outcomes & capabilities for the client as well as the organization

- Will be accountable for revenue generation and managing AOI impact during the Transition & Transformation journey.

- Leverage Global insights by being constantly innovating through internal/external intelligence. The Transition Leader should understand Market / Industry realities, opportunities and threats and build an awareness of the domain, products and service lines within the industry

- Lead & manage the Transformation program set up through to delivery of the new capabilities, realization of outcocredibly during client interactions and also drive implementation of digital solutions during transitions

- Bring in thought leadership, ability to deal with ambiguity, assertiveness, be bold and confident.mes/benefits, and closure for strategic deals

- Take on personal responsibility to mentor team on Transformation Services and Solutions and Transition skills of the future to drive intelligent operations or digital led solutions. The TL must embrace a diverse team, should lead by example and strive towards creating leaders who are equally keen to acquire new skills and to stay abreast with the changing world.

- Lead Strategic/ Functional development initiatives aligned with functional imperatives and collaborate with cross-functional teams to drive strategic initiatives to closure

- TLs will be expected to display a thorough understanding of Digital and position those credibly during client interactions and also drive implementation of digital solutions during transitions

- Bring in thought leadership, ability to deal with ambiguity, assertiveness, be bold and confident.

Key requirements

- Strong Experience in Transitions.

- Change integrator and an excellent Program Manager

- Client Savvy and Drive Digital initiatives

- Organization Builder - Should understand and build the G environment

- Must have operational orientation and consultative selling background

- Must have excellent domain and industry knowledge

- Knowledge & Experience in new age technologies like AI, Machine learning, Robotics

- Consulting experience at Client level with demonstrated expertise in building E2E transformation solutions

Responsibilities:-

Engage in CXO/ CXO-1 levels exploratory discussions to understand client strategic agenda and expectations and thereby identify and articulate potential opportunities

- Involve self with the larger team in Hunting & Mining pursuits

- Develop and refine client engagement strategies in line with client expectations and relationship management practices

- Manage expectations and gain relevant buy-in / ownership to drive the Transformation program agenda as laid out

- Drive the utilization of digital in all Transformation solutions

- Design financial strategies and ensure SLA adherence as well as alignment with end to end transformation benefit realization plan

- Develop a strong acumen around Client- 's business know-how and expectations

- Implement the defined internal and external governance strategies (risks / issues / communication / compliance & controllership / knowledge / people / reporting etc.) creating a zero surprise- environment

- Pro-actively identify and communicate risks, co-create solutions throughout the Transformation period and own "Go / No Go" decisions

- Would be responsible to drive Day 1 digital and transformation adoption preceding Transitions.

- Lead end to end program management encompassing Digital, Transformation & Transition.

- Ensure design adherence

Qualifications

Minimum qualifications

- Post Graduate qualification

- Over all experience of project management experience

- Knowledge of project management tools and technologies

Preferred qualifications

- At least 4-5 years in managing multi-functional Solutions, Transitions & change management with internal and external stakeholders

- P&L management for 3 to 4MM$, spanning 2-3 projects at any point of time

- Experience of engaging in strategic and tactical discussions with senior stakeholders to sell product offerings

- Consulting experience at Client level with demonstrated expertise in building E2E transformation solutions