Leadership Role - Senior Manager - Content Operations & Program Management - eCommerce

Looking for a person who has got very good experience in Operations and Program Management.

As Senior Content Operations Manager, you will:

- Define the policies for processing, publishing, and maintaining skills consumed by Alexa customers

- Recruit and manage the team responsible for implementing the skill review guidelines and processes

- Create and optimize processes for adding new skills quickly, while ensuring the content meets Amazon's high quality bar and follows Amazon's policies

- Manage the publishing cycle to minimize turnaround time to developers and constantly improve ingestion processes

- Build processes and partner with technology teams to effectively screen and manage skills submissions from developers

- Specify requirements for the technological systems and tools required to support the content operations business roadmap and goals

- Manage the content operations team to meet our selection expansion, quality, and service level goals

- Partner with other Alexa groups (business teams, tech teams) as necessary to implement the strategy and manage exception processes

- Above all, protect and enhance experience of Alexa's customers

Basic qualifications

- Bachelor's degree required; MBA preferred

- Business process operations experience

- Program Management, Product Management or Operations background

- Mobile industry experience, cloud experience and/or Internet of Things (IoT) experience a plus

- Good people management skills; comfort leading and developing teams with 50 or more employees and 2-3 tiers of leads and managers under them

- Street smart; willingness to roll up the sleeves and do whatever is necessary to meet team goals

- Strong process definition and optimization skills