Leadership Role - Senior Consultant - Contact Centre Solutioning - BPS

Job role- Senior Consultant - Solutions (Contact Centre )

Location : Pune/ Mumbai

Profile Mandates:

- Graduates/Post Graduates with min 10 - 15 yrs experience, (Management Degree or Equivalent preferred).

- Hands-on experience in planning, creating, designing & implementing Solutions in a BPS environment.

- Exposure working on the digital space - RPA, Automation etc

- Good communication & Presentation skills.

- Proficient in MS PowerPoint & MS Excel.

Job Description:

- Conceptualize and develop business solutions that are specifically designed to address client's business requirement specifications, opportunities and challenges.

- Accountable for end-to-end responsibility of the designing solutions for the Vertical.

- Work in Tandem with the Business Leader to Productize and Develop framework for the Vertical.

- Be part of the proposal/solution defense presentations and discussions.

- Manage Pre Sales Knowledge Base for the Vertical.

- Create Collaterals, White papers for the Vertical.

- Perform Benchmarking & Assessment studies of the Industry.

Candidate should have experience in Solution Designing for various industries like Utilities, Telecom, Travel & Hospitality for US, UK & Australia.

Excellent communication skills

Responsible for setting up

- The Transformation & Innovation Contact Centre Lab.

Contact Centre Technology Consulting Practice - IVR, Chat etc.

Responsible for managing technology transformation initiatives as a part of the Customer Experience Management (CEM) group

1. Contact center solutioning + BPO+ + digital transformation experience.