Leadership Role - Pension/Insurance Operation Management

Principal Duties/Responsibilities :

Strategy:

- Contribute to the development of short and long-term business strategy in conjunction with stakeholders; execute approved strategies

- Lead change by managing strategic initiatives to meet business requirements

- Contribute to the development of the client service propositions and service delivery strategy for the aligned Corporate Risk and Broking lines of business

- Review future work transfer opportunities and present proposals / work transition plans to the Business Head and relevant stakeholders

Operations Management/Operational Effectiveness

- Plan and oversee strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional areas of focus

- Establish and implement short and long-term organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluate programmatic and operational effectiveness, and effect changes required for improvement

- Ensure department adherence to compliance / statutory requirements and operate within the guidelines of internal and external regulators

- Align with organizational goals to deliver continuous improvement in areas such as risk / compliance, quality, financial, strategic objectives

- Monitor and evaluate performance of the team in line with service level agreements.

- Ensure effective stakeholder management

People Management/ Development:

- Develops effective succession planning for oneself and critical leadership roles within the business

- Responsible for developing frontline and operations leaders through coaching and team building while serving as an escalation point for operational issues and complaints

- Work with Human Resources to develop and implement a Talent Management strategy

- Conduct periodic and annual performance reviews for all direct reports

Top Competencies :

- Focusing on Clients

- Working in Teams

- Driving Excellence

- Fostering Innovation

- Influencing Stakeholders

- Developing Talent

- Adapting to Change

Required Qualifications, Skills, Knowledge, Experience:

Qualifications - Bachelor's degree from an institute of repute

Knowledge/Experience:

- 10 + years' experience in the financial services industry with at least 8 of these in a leadership role. A background in insurance broking background would be an advantage

- Proven track record of delivering excellent levels of client service across varied stakeholders through a large operation

- Experience of working in a matrix organisation, managing multiple stakeholders

- Broad operations expertise which encompasses previous knowledge of coordinating with diverse functions such as operations, IT, compliance and risk

- High levels of business acumen with an understanding of company and Business Unit strategy, operating environment and business objectives

- Knowledge and experience in organizational effectiveness and operations management, implementing best practices

- Highly developed critical thinking and analytical skills

- Demonstrated leadership and vision in managing staff groups and major projects or initiatives

- Excellent interpersonal skills and a collaborative management style