Leadership Role - F&A Service Delivery Lead - BPO

Role: F&A Service Delivery Lead

Responsibilities/Authorities - 

Scope

- Accountable for overall direction of multiple, large, complex operations, functions or projects, which may contain significant scope, ambiguity, risk & geographical diversity.

- Accountable for high-level external/internal client satisfaction.

- Responsible for fulfillment of contractual obligations/overall completion of deliverables

- Responsible for delivery to agreed service levels, and defines key performance indicators/project milestones.

- Develops new approaches and processes, which contribute both to step-change improvements in current area, and to business growth/efficiency in wider organization.

- Responsible for communication of strategy/ initiatives/high level performance metrics.

- Accountable for day-to- day budget management and reporting processes. Has major input to budget setting/financial proposals and reviews, and may set budget.

- Maintains dialogue with client and/or Accenture senior management to ensure that contractual/financial targets are met.

- Responsible for the management of quality/ business process excellence in sphere of influence.

People :-

- Provides leadership and direction to total management team within a significant part of the organization or across multiple /large project teams.

- Responsible for recruiting and ensuring the continuous development of the senior management team, including formal evaluation of direct reports.

- Accountable for the integrity of key human resource processes including career development, salary review, resource approach and performance management.

- Reviews and develops organizational structures to support business needs.

- Demonstrates comprehensive understanding and application of all relevant Accenture policies, procedures and operational frameworks.

- Possesses strong business and industry acumen, and uses this knowledge to initiate and/or develop client relationships and contribute to contract negotiations, in conjunction with Partner