Positive and self-motivated individual responsible for:
- Delivering quality by building a knowledge organization and encouraging, leading and guiding teams to build depth and breadth of process expertise
- Building value by creating process efficiencies through upstream & downstream impact in business
- Alignment with company's operating model to maintain high performance culture that helps in delivering excellent customer services
- Set standards for people excellence and create strategies for development of people and process knowledge
- Manage SLAs through effective exception management (SLA / SOP exception)
- Experience in project management will be an advantage.
Key Skills:
- The role will require technical excellence, people management expertise and stakeholder management
- Multi-tasking with ability to independently prioritise workload without impacting deliverables
- Play a key part in identifying synergies for improvement in various processes
- Effectively mitigate identified operational risk
- Build customer confidence through shared contingency and business recovery measures
- Lead and motivate staff with widely differing aspirations working in productivity - based environment with critical deadlines
Shifts: Late UK/US
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