Leader - Supply Chain Innovations - Internet/Online

Role : Leader - Supply Chain Innovations

- Collaborate with key internal stakeholders like operations, Product, sourcing, Customer teams to build seamless products and process and deliver world class customer service

- Customer centric supply chain leader will be responsible for continuous innovation across the entire supply chain leading to faster deliveries, lower cost, better quality and 100% fulfilment

- Design, implement and mature business processes and tech solutions across various legs of supply chain to achieve SLAs and deliver world class customer service

- Define and implement required automation to drive efficiency and speed - Drive operational efficiency through analysis - Identify and develop top talent in the organization

- Lead teams across functions to drive KRAs and Achieve critical customer and business metrics

- Drive continuous improvement at farmer and vendor base to improve performance and reduce costs.

- Evaluate and improve the quality of transportation-related services provided to the customers

- Own critical metrics across the supply chain

Experience and Required Skills :

- Have an absolute passion for ensuring a great customer experience

- Experience working in a world class fulfilment centres and managing customer centric supply chain

- Strong experience in supply chain design and implementing improvement projects

- Possess strong communication and leadership skills

- Able to work in an ambiguous, dynamic & internet-speed environment with tight deadlines

- Outstanding attention to detail, Exceptional problem solving & analytical skills

- Experience in business process improvement, Lean/Six Sigma a strong plus.

- Be a self-starter

Key Performance Areas :

- Attract talent and makes right hiring decisions, On-boarding and continuous development of team and maintain a high delivery bar.

- Deliver customer and business goals for processes handled.

- Operational goals for respective business functions measured under Cycle Time/ Productivity/ Quality/ Cost metrics.

Gourav dey

Associate Staffing Analyst