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Job Code
485846
Scouting for a seasoned solution design professional for one of a fast growing organization that offers great benefits with opportunities to advance and learn alongside accomplished business leaders.
Responsibilities:
Function as a Subject Matter Expert - in for Customer Analytics domain within the Analytics Practice
- Conceptualize and define Business Metrics relevant to the engagement's & take complete ownership for driving them
- Build niche analytics solutions across customer journey in omni-channel environment. It involves dealing with Ops/service line/BD/Sales to build the most relevant solutions for potential & prospective clients
- Provide insights and predictive solutions using statistical and machine learning models for customer and marketing analytics including contact center analytics and Digital analytics
- Build customer analytics practice by identifying and implementing analytical solutions using advanced tools and techniques
- Lead the pilot projects for various existing clients to check the feasibility and effectiveness of the proposed solution. Work with clients and deliver independently
Required Skills:
Good experience in Customer Analytics domain in areas like Acquisition analytics, Retention & Loyalty analytics, contact center analytics, Social Media Analytics, Web Analytics, Sales and marketing analytics.
Hands-on knowledge of analytical tools such as R, SAS is mandatory
Sapna
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Posted By
1162
JOB VIEWS
106
APPLICATIONS
0
RECRUITER ACTIONS
See how you stand against competition
Pro
View Insights
Posted in
Consulting
Job Code
485846
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