Leader - Operations - eCommerce - IIM/ISB/MDI/FMS

Operations Leader for a Leading E-Commerce Company

Position : Operations Leader

Reporting to : Head of Operations, SCM & Logistics

Location : Mumbai

Roles & Responsibilities :

- Implementing / enhancing an operating model for the e-Commerce Operations.

- Take full ownership of business targets & P&L for E-Commerce business.

- Developing detailed processes, quality controls, and KPI for a seamless integration of executing a Direct Vendor Fulfilment program.

- Working with internal customers to ensure pricing is accurately maintained within customer's systems.

- Managing forecasts and seasonality to ensure proper processes are being followed for inventory / material planning.

- Daily reporting for internal/external customers for performance and order management.

- Operational responsibility for ensuring pricing and supply.

- Performance Management of the team by setting particular objectives, carrying out performance analysis, and identifying and recommending training needs.

- Order management, Logistics, Support, Process Improvement and Operational Efficiency.

- Working knowledge of automated distribution and warehouse systems preferred.

- Direct experience managing e-Commerce Operations from online readiness to post purchase support including a working knowledge of marketplace and direct e-Commerce processes and technologies done in proven E-commerce companies.

- Proven ability to automate processes and create efficiency.

Qualification and Experience :

- MBA from a Tier 1 college is required.

- 15+ years of experience in operations management, with a strong background in E-commerce industry.