Leader - Human Resource - BPO/ITeS

Position Summary :

Responsible for leading HR service delivery for the entire LOB at Gurgaon. This role requires to collaboratively and effectively partner with the Gurgaon leadership team and responsible to align business strategies and HR deliverables through effective HR Business Partnering. This role must create and deliver best in class human resource programs and policies to best achieve organization's objectives. The incumbent will be a member of the India HR Field Solutions team.

Responsibilities:

- Delivers HR programs and initiatives to meet the needs of LOB. Collaborates with leadership team to ensure their talent and HR needs are met.

- Identifies and evaluates measures and metrics to assess impact of HR programs on business outcomes and develops solutions to resolve issues.

- Partners with the Talent Acquisition team to ensure that all manpower needs for the organization are met.

- Formulates and recommends Human Resources policies and objectives on any topic associated with employee relations for the LOB.

- Determines, recommends and executes employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.

- Creates, operationalizes, executes and administers global or regional processes in support of key HR programs and delivery objectives. Manages day-to-day administration of HR processes to ensure timely and accurate execution of transactions.

- Drives the Human Resources initiatives and ensures effective implementation of enterprise wide initiatives across the Talent Development, Talent Acquisition, Workforce Support and Total Rewards activities.

- Design and deploy strategies for controlling attrition in lieu of the market trends through tactical thinking

- Leads the implementation of the performance management system that includes performance development plans and employee development programs

- Plans and Executes employee training system that addresses company training needs including training needs assessment, new employee on-boarding or orientation, management development, production cross-training

- Manages the preparation and maintenance of such reports as are necessary to carry out the functions of the department.

Requirements:

- Has ~15 years of HR experience in a Shared services/ BPO environment with at least 5 years in leadership roles

- Masters in Human Resources required. US MNC exposure is a must.

- Ability to partner closely with the larger India HR team.

- Strong knowledge of applicable statutory compliances and disciplinary procedure.

- Comfortable with building relationships at all levels of the organization and management

- Strong business acumen is an absolute requirement. Understand the priorities, agendas and concerns of internal customers; leverage external and internal sources to gain business savvy and awareness of emerging trends; possess a solid knowledge and understanding of business

- Must have a "roll up your sleeves" style; ability to effectively prioritize and a sense of urgency to drive for results. Be highly accountable for individual and team objectives.

- Must demonstrate organizational agility and be able to navigate effectively through complex organizations, finding the right people with whom to consult and solve problems. Be able to recognize which stakeholders can influence situations and act to obtain support.