Leader - Finance & Accounts Operations - BPO

Key accountabilities and responsibilities:

- Delivery management

- Client satisfaction

- Client relationship (at a Delivery level)

- Account business planning and strategy

- Financial performance (Contribution Margin)

- Transformation & Industrialized Innovation

- Supporting Growth

- Contract Compliance

- Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities

- Understands what it takes to manage a business and uses the insights to gain a better understanding of a client's need and to position the right offerings in conjunction with the Practice to bring value to the client

- Ensure implementation of best practices in the areas of People, Process, Technology and Controls in conjunction with the Practice Teams (Process and Technology)

- Working closely with the Practice teams to deliver all Transformation & Innovation projects as agreed

- Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client

- Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes

- Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction

- Manage the talent pipeline within the team in conjunction with the Practice to ensure organization resilience on a short, medium, and long- term basis

- Support Account Development

- Leadership skills in a multicultural environment managing Global/Regional Delivery

- Proven experience in a global complex BPO environment

- Ability to influence at senior business stakeholders at the client end .

- Strong relationship building, communication, and influencing skills

- Ability to bring innovation to challenges and to overcome problems and obstacles as they arise as well as take action and produce desired outcomes with limited direction