Leader - Customer Success - Financial CRM Firm

15 - 18 Years

Noida

Posted 3 years ago

#Customer Success #Presales #Techno Functional #CRM

Industry - IT

Category - IT & Systems

Job Type - Permanent

Job Description - As a Customer Advocacy Leader, you are responsible for maintaining customer relationships that promote retention and loyalty, driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio of customers.

Client Details :

Our client is a privately held, California headquartered product organization, serving clients in the BFSI industry with the world's most powerful financial CRM system.

Description:

- Own full customer lifecycle post sales, from sales to implementation/go-live, go-live to customer success/adoption and back into inputs to Farming Sales

- Pre-Go-live check of requirements vs actual deliverable: PMO and governance of implementation working with External Partner/Delivery team

- Feedback loop for farming selling cycle (define/identify new improvements possible) pass it on to Farming Sales/Architecture + Pre-sales

- Engage with program managers, sales, technical leaders and executives to communicate status, escalate issues, and guide and influence strategic decision-making.

- Manage deliverables, schedules, and costs for multiple ongoing projects and programs ensuring that resources are appropriately allocated, and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps

- Proactively identify opportunities for process improvement and cost reductions opportunities.

- Understand Customer Stakeholder contacts and maintain ongoing relationships with them.

- Work closely with implementation and product development teams to ensure the successful rollout and adoption of new product development aligning with customer success objectives.

- Monitor the progress of customer usage and adoption metrics.

- Provide general customer insight and feedback to other stakeholders.

- Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback.

- Plan, organize and run Customer Business Reviews.

- Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.

- Provide Inputs into Product/Engineering for product and feature roadmap

Profile :

- 15 years of proven experience in engineering and software architecture design.

- Experience in banking sector.

- Experience in CRM domain is needed.

- Project management skills including time and risk management, resource prioritization, and project structuring

- Advanced leadership skills, including coaching, team-building, and conflict resolution

Job Offer :

- Opportunity to take on a senior techno-functional leadership position with one of the world's leading financial software providers

- Building core capabilities for today and tomorrow

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Mohona Sahoo on +91 124 452 5457

Contact - Mohona Sahoo - +91 124 452 5457

The Apply Button will redirect you to website. Please apply there as well.

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Posted By

HR at Michael Page

Last Login: 11 November 2024

Job Views:
385

Applications: 97

Recruiter Actions: 0

Posted in

IT & Systems

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