Lead/Vertical Head - Business Loan - NBFC

Hiring for Lead/Vertical Head - Business Loan for one of the NBFC in Mumbai location

Job Purpose:

- The purpose of the role is to lead digital products sales function for existing ABFL customers (acquired through brick & mortar branch business or digital) and deliver sales targets on lending and other cross sell products by identifying opportunities within existing customers of ABFL and working to fulfil various opportunities for driving business volumes and customer acquisition through cross sell or upsell as a channel.

KRA:

Sales Growth & Client Acquisition:

- Identify and execute sales growth opportunities at a local/ area level, driving referral and professional loan expansion and new account acquisition.

- Deliver on sales targets by building strong relationships in the local network.

Operational Effectiveness:

- Work with dual focus on sales volume and value (IRR).

- Track & ensure SLA adherence, sales efficiencies and RoI.

- Adopt prescribed improvements in processes and best practices in order to enhance operational productivity and suggest improvements as well.

Upsell & Cross-Sell:

Upsell:

- Own the ABFL Digital journey for Top up and achieve sales through this journey for existing ABFL customer top ups.

- Existing customers (acquired through brick & mortar branch business or digital) would undergo preapproved exercise and the shortlisted base would be outreached through contact center.

Cross-Sell:

- Design & own journey for executing a X-Sell program on existing customers of ABFL (largely acquired through Digital route) & achieve sales.

Distribution & Market Expansion:

- Develop and strengthen distribution network through liaising and networking efforts considering product positioning and competitive pressures.

- Scan the market and its competitive offerings on a periodic basis; report on emerging trends and business opportunities for the unsecured segment.

Customer Servicing & Relationship Management:

- Coordinate with risk and operations teams to execute robust, customer friendly loan approval and booking processes.

- Ensure customer queries/ complaints are addressed in a timely and effective manner and coordinate personally to expedite the same.

Risk Management:

- Execute compliant Sales Operations and work in line with risk management principles via coordination with Risk team.

Internal Stakeholder Management:

- Partner with peer RMs to overcome challenges and support sales growth via effective channel management, customer acquisition.