Lead - Tutor Management - Education

Role : Lead - Tutor Management

Location : Gurgaon

Experience : 5.0 - 8.0 Years

Must have :

- Excellent communication skills

- Comfortable working in the night shifts

Roles & Responsibilities :

- Build and lead a tutor community.

- Lead a customer success team responsible for tutor hiring and engagement

- Ensure high-quality tutors being hired from US with the help of SME team

- Engage tutors and ensure their success by sharing regular updates and conducting sessions with them.

- Identify tutor enrichment opportunities and conduct their training sessions.

- Close coordination between different internal teams like Product, Technology, and Support for better user experience.

- Understand, filter, and prioritize tutor requirement and translate them into solutions.

- Should be able to take Ad-hoc tasks like website updation, root cause analysis.

Requirements :

- Excellent project management and coordination skills

- Should be familiar with data analytics, customer data, and CRM-related operational analytics.

- Must have experience in communicating with customers on phone, email, and chat

- Flexibility in using, or learning to use, different methods for tracking and conveying information, such as Zendesk, Google docs, online chat programs, and business intelligence tools.

Work in night shift 7 pm to 4 am or 10 pm till 7 am