Lead - Technology & Operations - FinTech

A. Organization Context :

Business Unit: SEFL

 Function: iQuippo

Department: Technology /Operations & Contract Management 

Location: Delhi / Mumbai

Reports to: Team Size: TBD

Grade CS3

 Designation: Lead - Operations / Technology

B. Job Objective : 

- Key person for Technology interface with vendor partners and internal stakeholders and provide strategic insights to enhance technology enabled operations, seamless backend-coordination, interface with technology partners & effective Business Analysis / MIS

C. Key responsibilities : 

Accountabilities KPI's :

Business Outcomes : 

- Technology & Operations management for transactions carried out through the iQuippo platform.

- Coordinating with other teams & stakeholders to ensure smooth customer service delivery

- Contracting from a commercial perspective with Technology Partners

- 100 % coverage.

- No deviation to timelines.

- 0% deviation and ensuring complete coverage.

Risk, Process & Compliance : 

- Setting up operating procedures & process for back-end documentation & data flow

- Coordination with Legal Team on the contracting part and at the same time coordinating with Customer for the same to manage the business and risk perspective

- Building the SoP and necessary guidelines.

- Identifying the gap and taking necessary action for rectification with TAT.

D. Key Interfaces : 

Internal Interfaces External Interfaces

- Business team

- Legal Team - Clients

- Vendors

E. Minimum Requirements : 

Qualification B.Tech / MBA ( Finance / Systems )

Experience : 15 years + exp 

Certification / Knowledge : Knowledge of E commerce Backend Tools / Systems, Running Technology platform experience, Operations management - E commerce / Financial services, Has built things from scratch - start up experience.

Prior experience in Fin Tech set up will be an advantage