Lead - Technical Support

Technical Support

Role: Tech Lead - Microsoft Windows.

Location: Pune / Gurgaon.

Notice: 0 to 30 days.

Following skills:

- Active Directory Support and Administration

- Devices & Deployment

- Storage & High Availability

- Networking

Role and Key Responsibilities:

- Oversee daily operations, ensuring timely issue resolution.

- Provide technical expertise in complex problem-solving scenarios.

- Technical Support to the team

- Technical reviews on cases

- Should be able to conduct triages/trainings to upskill new hires and existing resources

- Will be responsible to create a technical bench strength within the team

- Should be able to collaborate within LOBs/PODs in collaboration scenarios

- Should be able to interact and host discussions with Client(PTA's)

- Will be responsible to review and update training curriculum

- Should be able to take high visibility and complex escalations

- Should be able to audit sample cases for compliance check (Timely Closures, Follow ups etc.)