Lead/Specialist - Product Operations - KPO/Internet/Online

Job Role and Responsibilities:

- Define the go-to-market plans and processes to operationalize product strategy on the ground.

- Develop an end-to-end product rollout plan, and own the product launch across business geography.

- Conduct Product Training as part of Product Launch.

- Own Product Support channel for faster resolution of user issues.

- Track core business metrics related to the product rollout and adoption.

- Identify key problem areas and/or geographies impacted by the product post - launch and work closely with the product management team to drive continuous improvements on the ground.

- Surface and advocate for key insights from the business to advise product improvements.

- Ensure functional partners are aligned on key objectives for the program/product.

- Lead a team of Product Operations Specialists.

Qualification and Experience:

- 6+ years of experience in program or project management working cross-functionally with tech and non-tech teams

- Large-scale project management or product rollouts experience

- Understanding of SQL, Excel, and Word

- Deep analytical experience

- Strategic alignment, able to bring key partners across functions together

- Ability to foster collaboration and facilitate teamwork

- Deep understanding of the user experience

- Ability to use data to inform and support critical decisions

- Ability to clearly and succinctly present information to an internal and external audience

- Persuasive written and verbal communication skills across diverse functions and teams

- Demonstrated ability to juggle competing priorities

- Ability to lead a high-performing team of Product Operations Specialists