Lead/Specialist - Product Operations - Internet/Online

Lead - Product Operations Specialist

Position Name - Lead - Product Operations Specialist-Mumbai

Location - Mumbai

Experience Range - 6 years+

Mandatory Requirement:

1) Program/Project Management Experience

2) Analytics

3) SQL

About the client:

Our client is a fast-growing startup that delivers groceries in 10 minutes flat through an optimized network of dark stores that they're building across the country! They're scaling up throughout Mumbai quickly and, in the next 6 months, They'll be launching in Bangalore, Delhi, Pune and Hyderabad. They're incredibly well-funded. They've also built out one of the best startup teams in India, with Senior Executives from Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, and IIT.

Job Role and Responsibilities:

- Define the go-to-market plans and processes to operationalize product strategy on the ground.

- Develop an end-to-end product rollout plan, and own the product launch across business and geography.

- Conduct Product Training as part of Product Launch.

- Own Product Support channel for faster resolution of user issues.

- Track core business metrics related to the product rollout and adoption.

- Identify key problem areas and/or geographies impacted by the product post-launch and work closely with the product management team to drive continuous improvements on the ground.

- Surface and advocate for key insights from the business to advise product improvements.

- Ensure functional partners are aligned on key objectives for the program/product.

- Lead a team of Product Operations Specialist

Qualification and Experience:

- 4+ years of experience in program or project management working cross-functionally with tech and non-tech teams.

- Large-scale project management or product rollouts experience.

- Understanding of SQL, Excel, and Word.

- Deep analytical experience.

- Strategic alignment, able to bring key partners across functions together.

- Ability to foster collaboration and facilitate teamwork.

- Deep understanding of the user experience.

- Ability to use data to inform and support critical decisions.

- Ability to clearly and succinctly present information to an internal and external audience.

- Persuasive written and verbal communication skills across diverse functions and teams.

- Demonstrated ability to juggle competing priorities.

- Ability to lead a high-performing team of Product Operations Specialists