Lead - Service Delivery - F&A Domain - BPO/KPO/ITeS/CRM/Transcription/eLearning

Service Delivery Lead - BPO/KPO/ITES/CRM/Transcription/E-Learning

Job Details:

Experience: 9 - 30 Years

Annual Salary: 32 - 46 lacs LPA INR

Work Location: Bengaluru,India

Domain: BPO/KPO/ITES/CRM/Transcription/E-Learning

Job Description

Job Title: Service Delivery -Lead

Qualification:Graduate/Post Graduate

Assigned Role:Service Delivery Operations Lead

Any Bachelors/Masters Degree with a post-graduation (preferred)

Job Description:

- Should have team handling experience

- Should have knowledge of Accrual processing and management

- Should have Bill processing, validation and certification

- To maintain quality and service standards in support of the contracted Service Level Agreement for business operations encompassing production planning & execution, project management & relationship management across opportunities

- To identify, recommend, and implement operational efficiencies to drive continuous improvement in the execution of the processes

- To build, support, sustain and motivate a high-performance team Responsibilities/Authorities Operational

Responsibilities: The Service Delivery lead should be able to guide the team and provide support when required on the below-detailed activities for a large Telecom client

- Bill processing, validation and certification

- Disputes resolution with vendors

- Accrual processing and management

- Audit of invoices and identifying savings opportunities Experience Profile

- 9-30 years of work experience, 12 + year(s) experience in managing Team Leaders / Managers

- 6-7+ years business experience in Telecom

- Experience with international vendors

ROLE AND RESPONSIBILITIES :

- In this role, you will be responsible and accountable for end to end operations and for seamless delivery of operation for an entire region. You will function as a SPOC and Service Delivery Leader and liaise with multiple stakeholders to ensure Operations are run as per client's key objective and strategy.

- You will work with client to ensure all controls and local statutes are met as per agreed contractual agreement.

- In this role you will function as a Service Delivery Lead of an entire region managing multiple towers of finance and accounting domain like AP, AR, GL, Payroll etc and bring value through disciplined delivery and management skills.

- In this role you will also work to ensure you maintain a highly engaged and energized team.

- Only Female candidates. Senior manager role Good exp in F&A experience (R2R+ o2C+P2P)Exposure in FP&A is good. Should be from energy and service industry Mini - 15-18 years of exp ICWA preferred

- Looking from Genpact /EXL/Wipro /Capgemini Competent in salary as well - mini - 25-30 lacs salary

- UK USA Should have managed a team size of at least 200- 300 people