Lead - Service Delivery - CA - Insurance

Service Delivery Lead (11-18 yrs)

Main Responsibilities /Tasks :

Operational Delivery :

- Guide the team to understand, analyse, maintain and prepare management accounting reports submitted by the business unit as per the group reporting timetable.

- Strategize with on shore counterparts on meeting Metrics

- Review of reconciliation between Brokerage database & general ledger.

- Review monthly accruals & deferrals are in line with policy of the organisation & after consultation with stakeholders.

- Ensure that all the Reinsurance International country accounting books are closed & reconciliations are done by agreed deadlines

- Review of reconciliation between Bank balances & Cash management (general ledger) module.

- Managing employee Travel related expense reporting & ensure consistent reporting across various divisions within the group

- Review of monthly KPI's Presentation for Finance Directors providing update on group numbers

- Review monthly International credit exposure report submitted to the group

- Ensure reconciliation of Bank balances for Willis ltd & Willis Group services bank account with general ledger

- Preparing a monthly Service Pack & Quality and Productivity Score Chart and updating reports to the management on the objectives set

- Engage constructively with stakeholders to maintain relationships

- Participate in knowledge sharing forums across the organization

- Ensure absolute data integrity and minimize the error related to processing

- Monitor Compliance guidelines in achieving the monthly Targets/Metrics

- Ensure application of controls to overcome loopholes in the processes

People Management/ Development :

- Provide mentoring/training to the existing and new team members to refresh and add to their current knowledge and skills

- Participate in Team Meetings to discuss queries, challenges, their scope of improvement and best practices

- Update the team on best practices followed and provide technical guidance

- Monitor and achieve the Metrics of the team

Required Qualifications, Skills And Experience :

Qualifications : Qualified Chartered Accountant (ACA) from The Institute of Chartered Accountants of India (ICAI)

Skills :

- Strong stakeholder management skills

- Ability to meet tight deadlines, manage and plan time accordingly

- Able to complete tasks to given deadlines whilst still maintaining attention to detail

- Good Interpersonal and Communication Skills

- Professional self-starter who is not afraid to put forward ideas for discussion and debate

- Strong IT skills including advanced Excel and use of PowerPoint and Word as a minimum

- Knowledge and understanding of the Company's vision and aims

- Proactive and inquisitive attitude with a - can-do- approach to tasks and requests

- An ability to work well with others and be flexible in an ever changing working environment

- Able to stay calm under pressure

Knowledge/Experience :

- 4-5years of post-qualification work experience in Operations management, transition management and information management.

- Experience in Reporting and analysis.

- Working knowledge of Oracle Financials and a HyperionReporting will be an advantage.

- Knowledge of US &UK GAAP would be an advantage, but not mandatory.