Lead/Senior Lead Specialist - Business Support

Experience : 6+ years relevant experience. Shift: US (6 PM to 2.45 AM).

Team Leadership & Management:

- Lead, mentor, and develop a team of business support specialists, fostering a collaborative and high-performing environment.

- Assign tasks, monitor performance, and provide regular feedback and coaching.

- Conduct performance evaluations and identify training and development needs.

Process Optimization & Improvement:

- Identify and analyze current business support processes, identifying areas for improvement and efficiency gains.

- Develop and implement standardized procedures, best practices, and workflows.

- Utilize data analysis and reporting to track performance metrics and identify trends.

- Implement and manage change initiatives to enhance operational effectiveness.

Stakeholder Management & Communication:

- Build and maintain strong relationships with internal stakeholders across various departments.

- Serve as a primary point of contact for complex business support inquiries and issues.

- Communicate effectively with all levels of the organization, both verbally and in writing.

- Provide regular updates and reports to management on key performance indicators.

Problem Solving & Issue Resolution:

- Proactively identify and resolve operational challenges and bottlenecks.

- Develop and implement effective solutions to complex problems, ensuring minimal disruption to business operations.

- Escalate critical issues to management as needed.

Compliance & Risk Management:

- Ensure adherence to company policies, procedures, and regulatory requirements.

- Identify and mitigate potential risks related to business support operations.

- Maintain accurate and up-to-date documentation.

Project Management:

- Lead and participate in cross-functional projects related to business support improvements.

- Develop project plans, track progress, and ensure timely completion of deliverables.MOMs etc. Hybrid Model - 1 week WFO & 3 weeks WFH - as per Business requirements. Transport will be available with 24kms from office radius

Notice: Immediate-30 Days.