Lead/Senior Lead - Order To Cash - BPO

O2C-Lead/Senior Lead-C076

Position: Lead/ Senior Lead

Experience: 6 - 8 yrs

Job Location: Hybrid(Bangalore)

Shift Time: 7 PM to 4 AM

Notice Period: Immediate

Mandatory Skill set:

- Has 6-8 years of experience into O2C.

- Resumes should read about exp in O2C and people management

- Bachelor's degree in business administration or a related field.

- Proven experience in BPO management including calling processes.

- Strong leadership and team management skills.

- Excellent communication skills, both verbal and written.

- Ability to work effectively during US hours.

- Familiarity with industry-related technologies and software

Job Description:

Communication Excellence:

- Demonstrate exceptional communication skills in both verbal and written forms.

- Effectively liaise with clients, team members, and stakeholders to ensure clear and efficient communication channels.

Team Management:

- Lead, mentor, and motivate a team of BPO professionals to achieve performance targets.

- Foster a collaborative and positive work environment, promoting teamwork and continuous improvement.

Operational Expertise:

- Oversee and optimize order to cash process.

- Implement and refine operational strategies to enhance efficiency and meet performance metrics.

Client Relationship:

- Build and maintain strong relationships with clients by understanding their needs and providing excellent service.

- Ensure client satisfaction through proactive communication and issue resolution.

Work Schedule:

- Willingness to work during US hours to accommodate the business needs and effectively manage international operations.

Performance Analysis:

- Utilize data and analytics to assess team and individual performance, identify areas for improvement, and implement corrective measures.

Quality Assurance:

- Implement and uphold quality assurance standards to ensure high-quality service delivery in both inbound and outbound processes.

Proficiency in Order to Cash Process:

- Demonstrate expertise in the Order to Cash process, contributing to streamlined and efficient operations.

Adaptability:

- Demonstrate flexibility and adaptability in a dynamic BPO environment. Stay informed about industry trends and best practices to incorporate into operational strategies.