LEAD School - Customer Success Manager

Purpose of the Job:

The Customer Success Manager plays a critical role in helping us achieve this mission - they directly work with teachers and schools to ensure that our system is effectively implemented to achieve the desired learning outcomes. We are looking for highly competent professionals who understand what it takes to ensure quality education and are excited by the idea of spending time at our partner schools.

Must:

- Ensuring high customer NPS across all partner schools in territory.

- Partner with the Academic & Sales team to develop plans that can contribute to the success of partner school and improve client results.

- Retention of partner schools.

- Increasing student admission in the partner schools.

- Ensuring timely dues collection from partner schools.

- Oversee BTL campaigns, engage in and improve upon in-house brand promotions.

- Track & review Client Data, reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

Should:

- 7-8 account management experience in customer facing concept selling organizations preferably SaaS/FMCG/Industrial solution provider.

- Ready to travel across PAN India as and when required.

- Possesses honesty, integrity, strong work ethic, and team skills.

- Strong problem solving and communication abilities; is organized and efficient.

- Excited by and open to new ideas and new ways of doing things.

- Proven ability to meet deadlines in a high-paced work environment.

- Proficient with multiple technologies.