Lead - Sales - IT

Job Description:

Job Purpose: Lead Sales zone IT service operation. Own & Manage End-user support related services and ensure End user support compliances across Zonal offices, depots & sales locations/staff.

Dimensions:

- BE/B.Tech in CS or IT related discipline

- ITIL Certificate is mandatory

- 10-12 years of experience in IT Operation.

- Partner / Vendor management experience

- Key Result Areas Supporting Actions

- Lead Zonal IT Services

- Lead Sales zone IT service operation and KPI, aligned to ITIL/ITSM standard (ISO 20001).

- Driver IT Service Excellence

- Drive the IT Service Excellence initiatives in coordination of Central

IT Handle Services:

- Own & Manage End-user support related services and ensure End user support compliances across Zonal offices, depots & sales locations/staff.

Support & Stakeholder management:

- Work closely with Central IT Infra, Security & Application counterpart and ensure quality support

- Support all Sales related applications ( e.g. DMS, SFA etc.) from end user support, education, rollout

- Coordinate with functional & business stakeholder

- Work with Infra, Telco & application partner and ensure business deliverables are met.

- Individual Contributor role with counterparts in each zone