Lead - Sales - Facility Services

Role:

The Title Holder will be responsible for managing pan India sales for ISS and would be strategically driving the sales team to achieve the targeted sales revenue and generate new businesses for ISS India.

Key Responsibilities:

- Acquiring new clients through sales initiatives; mining and converting competitors' accounts.

- Responsible for developing existing account for ISS.

- Building and maintaining healthy business relations with all the clients and ensuring maximum customer satisfaction by achieving delivery and quality norms.

- Responsible for handling Corporate Accounts for Key clients of ISS Facility Services.

- Responsible for churning competition accounts while negotiating wise commercial deal resulting into profitable means.

- Handling client escalations for resolving critical issues and ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels

- Communicating the client's goals and representing the client's interests to the team.

- Ensuring the organization's goals and objectives are achieved by means of attracting new accounts and maintaining existing accounts emphasizing on relationship for long term.

- Identify & implement Systems & Processes aimed at improving Customer Service levels & Standards.

- Preparation of Presentation and Monthly MIS

- Should have knowledge of client mapping, tender processing and coasting

- Customer Retention & seeking improvement in procedures and services to create more efficientand cost effective operations.

SKILLS REQUIRED BY JOB HOLDER:

Functional Skills:

- Good negotiating & presentation skills

- Strong in lead management and follow-ups

- Strong network in the market

Generic Skills:

- A demonstrated ability to work independently, troubleshoot systems effectively, and make decisions based on existing policy/procedure.

- Ability to communicate effectively both verbally and by email

- Highly organized, detail oriented and accurate

- Ability to prioritize work, meet deadlines and budget

KEY INTERACTIONS IN THE JOB :

1) Client Interaction

2) Internal Stakeholders