Lead - Quality - eCommerce - IIM/ISB/MDI/FMS

Requirement:

- MBA from Tier I institute

- Background in Quality/Operations Excellence/Lean, Six Sigma

- Been in leadership roles

KRA :

- Responsible for ensuring best in class customer experience across all products

- Responsible for driving culture of quality and excellence within the organization

- Build and manage the Quality team

- Devise and drive key projects focused on enhancing customer experience

- Work closely with operations team to identify customer experience related issues and deploy short/long term solutions to mitigate poor experience