Lead - Process Excellence - BPO

Overview

Primary role is managing our - Process Excellence- team through effective service delivery, innovation and relationship management. The candidate will be responsible for managing delivery of the entire team, including ownership of utilization and strategy.

Responsibilities

- Manage projects and lead a team of seasoned Six Sigma resources experienced across domains and verticals

- Self delivery on improvement projects

- Unifying Technology (using RPA etc) and Analytics in BPO solutions

- Effectively create, unify, and guide teams of people with disparate skills

- Drive all phases of business and solution development, including research, analysis,due diligence, and evaluation of final solution/proposition

- Structure ambiguous problems, develop and apply conceptual frameworks and analytical approaches, create new tools and methodologies, and develop recommendations for client solution implementation

- Independently structure, write, and present well-organized and persuasive documentation

- Utilize strong communications skills including the ability to command an audience

- Develop intellectual capital including new and insightful frameworks and analysis

- Be a strong team player and developer of consulting staff

- Manage and collaborate effectively with team members of the consulting team and partner with cross-functional teams

- Meet or exceed specific growth projection as well as report and measure progress against month, quarter and annual goals

- Role will require travel and flexibility in working hours

Experience

- Must have minimum 12 years of experience with at least 5 years in experience in managing and leading teams

- Strong solution selling (consultative selling) expertise

- Qualified in identifying Automation and Analytical opportunities 3

- Comprehensive experience in building strategy and solution along with implementation

- Must have led mid and high scale projects in past, exposure to the end to end project lifecycle, or managing substantial parts of the programmes

Skills

- Adept at structuring ambiguous problems and developing strategic solutions driven through implementation

- Demonstrates an ability to think strategically and identify critical business issues

- Possesses exceptional analytical skills and experience conducting quantitative and qualitative data analysis

- Possesses a strong entrepreneurial drive and spirit

- Has strong interpersonal and networking skills

- Heightened business acumen including knowledge of P&L accounting

- Skill at managing stakeholder groups and balancing diplomacy and tact with assertiveness

- Strong inductive and deductive reasoning with proven ability to hypothesize customer business direction and synthesize the implications for the Customer- s business

- Ability and willingness to teach and challenge the Customer and within Intelenet

- High EQ and IQ

- Is decisive; maintains a clear focus and sees action through to delivery

- Is energetic, determined, positive, goal-focused and consistent - even under pressure

- Builds trust and demonstrates integrity in all circumstances

Qualifications

- Lean Six Sigma BB / Master BB preferred

- Training / Certification in Analytics and Automation (RPA)