Role: Presales & Solutions Leader - CEM (Healthcare/Pharma/Insurance)
Role Purpose: to independently own the Presales & solutions initiatives for the CEM and grow the domain.
Experience
- At least 15 Years - experience in Contact center operations with at least 6-8 years of experience in Pre Sales and Solutions role.(RFX responses, Offering / capability presentations)
- Strong domain understanding and solution expertise in either Healthcare/ Pharma / Insurance.
- Experience in delivery and operations in the same industry /vertical preferred with Client facing roles.
- Customer facing experience
Qualification
- Post Graduate - MBA
Location
- Mumbai
Others
- Good understanding of Insurance/Healthcare /Pharma BPO
- Strong Communication skills (written and verbal)
- Possess Leadership skills to Interface with key stakeholders and develop and grow the footprint
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