Lead - Operations - Credit Card Segment - BFS

Operations Lead - Credit Card

- Manage Financial Services operations for servicing Bill

- Discounting and Business Loans

- Engage with various stakeholders on a regular basis to streamline processes

- Review processes, introduce best practices and define SOPs

- Track latest developments in Fintech space and propose product enhancements

- Define KPIs, create tracking mechanism, conduct reviews, and drive output

- Engage with Business, Product, Tech and find innovative solution to problems.

- Extend support in UAT when new features/services are planned to be launched

- Share inputs with Service Desk Team about the offering/service so that they can answer all customer queries